Unified communications is a technological architecture whereby communication tools are integrated so that both businesses and individuals can manage all their communications in one entity or suite of applications.
Distributed Business Solutions offers Unified Communications Solutions with advanced mobility, presence and collaboration, video conferencing, instant messaging and desktop video.
Customers expect service excellence when they contact you. In fact, they deserve the most efficient and knowledgeable experience you can give them.
Distributed Business Solutions offers all-in-one solutions that enable you to deliver an exceptional experience to every customer you serve, either On-Premises or Cloud based that bring together interaction processes and customer service best practices. The following features characterizes our Contact Center Solutions.
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Business process automation |
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ACD/multichannel routing |
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Multichannel recording |
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IVR and self service automation |
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Real-time speech analytics |
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Reporting and analytics |
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Quality monitoring and reporting |
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Customer satisfaction surveys |
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Knowledge management |
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Workforce management (WFM) |
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Outbound dialing |
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Unified communications |
